Dear Participant,

My name is Fatima, and this survey is part of my Bachelor thesis for my BA in Business Information at Hochschule der Technik und Wirtschaft (HTW). I would like to invite you to participate in this study.

This study is dedicated to evaluating AI-driven chatbots in customer support: an analysis of advantages, disadvantages, and their impact on customer experience and company strategies. Your contribution will provide valuable insights to help determine the attributes of AI chatbots that can enhance customer support experiences.

If you have any questions, please feel free to contact me at the following details: Fatima.Ragab@Student.HTW-Berlin.de

Thank you in advance for your time and interest.

Best regards,

Fatima Ragab